We deeply appreciate your support of our store and will do our best to ensure you have a pleasant shopping experience. Below are a few of our shipping practices and returns guidelines.Shipping
We will make every attempt to ship out your order as soon as possible. Orders usually ship within 48 hours. Once your product(s) has shipped, you will receive a shipping confirmation email as well as a shipment tracking number for your order. Back Orders
If you have chosen a product in back order, they will be sent to you as soon as they arrive. We will contact you to let you know the product has been shipped. Back orders can be delayed anywhere from 24 hours to 3 weeks. If you decide to cancel the order before it is shipped you will be issued a full refund.
30 Days Satisfaction Guarantee
If you are not satisfied with any of the products you received, you must contact us via our contact page before sending any products back. we will then issue a replacement or a refund.
Wrong Item or Quantity Shipped
If we make an error with your order, please notify us right away (within 7 days of receiving your shipment). We will remedy the mistake with the correct product. In the rare circumstance where the product is no longer available, we will help you select an alternative or credit your account.
Damaged in Shipping
If your shipment was damaged in transit, we will gladly send you a replacement. In the unlikely event that an exact replacement is unavailable, we will offer an alternative product with similar features. If you do not want the alternative product, we will gladly give you a refund for your original purchase when we receive the return of your original product. Any product(s) returned must follow our Exchange / Return Policy. |